ATM Safety

As issuers of Automated Teller Machine (ATM) access devices, we have provided for your information a list of safety precautions regarding the use of automated teller machines. California issuers of ATM access devices are required to provide customers with safety precautions regarding the use of automated teller machines. Please read the following safety tips:

  • Be aware of your surroundings, particularly at night.
  • As an alternative to using an ATM to withdraw cash, consider using your ATM / Debit Card at a convenience store making a small purchase and obtaining additional cash back.
  • Consider having someone accompany you when the automated teller machine is used after dark.
  • Refrain from displaying your cash. Pocket it as soon as your transaction is completed. Count the cash later in the safety of your car or home.
  • Consider using another ATM or coming back later if you notice anything suspicious. If you are in the middle of a transaction and you notice something suspicious, cancel the transaction, pocket your ATM access device and leave.
  • Go to the nearest public area where people are located if you are followed after making a transaction.
  • Report all crimes to law enforcement officials immediately.

In addition, to further protect your account from unauthorized miss use:

  • Select a personal identification number (PIN) that is easy for you to remember, but avoid using the last four digits of your Social Security Number or Telephone Number as these are easy for others to guess.
  • Do not write your PIN on your ATM or Debit Card or keep the number written down together in your wallet or purse.
  • Keep possession of your ATM / Debit card at all times.


Report a lost or stolen ATM / Debit card immediately by calling our Lost or Stolen Card Center. The Lost or Stolen Card Center is available 24 hours a day, 7 days a week.

Lost or Stolen Card Center: 800-500-1044
Available 24 hours a day, 7 days a week