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Electronic Funds Transfers

This agreement and disclosure is made in compliance with Federal law regulating electronic funds transfer (EFT) services. Electronic funds transfers are electronically initiated transfers of money involving an account at the Financial Institution. The following disclosures set forth your and our rights and responsibilities concerning the electronic funds transfers. In this Agreement, the words “you” and “your” mean those who sign as applicants or any authorized users. The words “we”, “us” and “our” mean the Financial Institution. The abbreviation “PIN” or word “code” means a personal identification number.

24-Hour ATM / Master Money® Debit Card

Types of Transfers: You may use the automated teller machine (ATM) Master Money Debit card and personal identification (PIN) issued to you to initiate transactions at ATMs within the networks identified on your card and such other facilities as we may designate from time to time. Unless you specify a different account during ATM transactions, your Primary Account will be used for your transactions. Your Primary Account number and information may be obtained from the ATM / Master Money Debit Request form. At present you may use your card to (some of these services may not be available at all ATMs):

  • Deposit funds to your checking account
  • Withdraw cash from your checking account
  • Deposit funds to your savings account
  • Withdraw cash from your savings account
  • Transfer funds between your checking and savings account
  • Obtain balance information on your deposit account

Limitations on Frequency and Amount:

  • You may withdraw up to a maximum of $500 (if there are sufficient funds in your account) per day.

Fees and Charges for ATM Transactions:

  • If you use your Master Money Debit card at an ATM that is not operated by us, you may be charged a fee by the operator of the machine and/or by an automated transfer network.
  • There is a Replacement Card Fee of $5.00 per card.

ATM Fees: When you use an ATM not owned by us, you may be charged a fee by the ATM operator (and you may be charged a fee for a balance inquiry even if you do not complete a funds transfer).

Government Direct Deposit 1199A

Direct deposit is the safe and convenient way to deposit your monthly government check. You can have your social security, retirement, or other government check automatically deposited to any personal checking or savings account. There are no fees to set up this service and you will not have to worry about your check being lost or stolen since your check is electronically deposited to your account at Community Business Bank.

Types of Preauthorized Transfers: You may arrange for us to complete the following preauthorized transfers to your deposit accounts:

  • Accept direct deposits from the U.S. Treasury Department to your checking or savings account.

Fees and Charges:

  • We do not charge for any preauthorized EFTs.

 

Payroll Direct Deposit

Payroll direct deposit is the safe and convenient way to deposit your monthly payroll check. You can have your payroll check automatically deposited to any personal checking or savings account. There are no fees to set up this service and you will not have to worry about your check being lost or stolen since your check is electronically deposited to your account.

Types of Preauthorized Transfers: You may arrange for us to complete the following preauthorized transfers to your deposit accounts:

  • Accept direct deposits from your employer or other financial institutions to your checking or savings account.

Fees and Charges:

  • We do not charge for any preauthorized EFTs.

 

Preauthorized Withdrawals

Types of Preauthorized Transfers: You may arrange for us to complete the following preauthorized transfers to or from your deposit accounts:

  • Pay certain recurring bills from your checking or savings account.

Limitations on Frequency and Amount: We do not make any guarantees to the availability of funds regarding electronic funds transfer services. The depositor is responsible for any fees and/or charges that result from a non-transfer occurring due to a lack of funds in the account. Please refer to the section in our Online Banking Agreement and Disclosure for additional information.

Fees and Charges:

  • We do not charge for any preauthorized EFTs.
  • We will charge a $15.00 fee (good for 6 months) for each Stop Payment order for pre-authorized transfers.

 

Point of Sale Services

You may make purchases with your Community Business Bank Master Money Debit card at any retailer displaying the Pulse logo.

Types of Transactions: You may use the card and PIN issued to you to pay for purchases from merchants who have agreed to accept the card at Point of Sale (POS) terminals within the networks identified on your card and such other terminals as the Bank may designate from time to time. POS transactions will be deducted from your Primary Account. POS transactions involving a refund will be credited to your Primary Account. Your Primary Account number and information may be obtained from the Master Money Debit Card request form.

Limitations on Frequency and Amount: You may purchase up to $1,200 worth of goods and services per day, inclusive of ATM withdrawals (when you have available funds).

Fees and Charges: POS fees may apply to your purchase transactions. If the retailer does not have a fee schedule posted, ask a customer service representative for a fee schedule prior to processing your purchase transaction.

24-Hour On Call Banking

On Call Banking provides automated 24-hour access to information on your savings, checking, certificate of deposit and loan accounts. You may also use On Call Banking to transfer funds between accounts.

Types of Audio Response Services: You may access your deposit accounts by using a separate personal identification (PIN) assigned to you and your account number in our audio response system. At the present time you may use the system to:

  • Transfer funds between your deposit accounts
  • Get your tax information on interest earned or paid on your account or loan
  • Obtain balance information on your deposit accounts and loans
  • Verify the last date and amount of your payroll or other automated deposit
  • Determine if a particular check has cleared your account

Limitations on Frequency and Amount:

  • There is no limit on the amount of any transfer from the funds in your deposit account.

Fees and Charges for Audio Response Transactions:

  • We do not charge for any Audio Response transactions.

Other EFT Transactions: You may access certain account(s) you maintain with us by other EFT transaction types as described below.

Electronic Check Conversion: You may authorize a merchant to use your check as a source of information to initiate an EFT from your account. Electronic check conversion is a payment process in which a merchant (after obtaining your authorization) uses your check to gather routing, account, and check number information to initiate a one-time EFT. This type of EFT transaction involving a consumer account is covered by the Electronic Funds Transfer Act and this disclosure. A description of the transaction will appear on your statement.

Re-presented Check Transactions and Fees: You may authorize a merchant to electronically collect a fee associated with the re-presentment of a check that is returned due to insufficient of unavailable funds. The resulting fee transaction if debited as an EFT from a consumer account is covered by the Electronic Funds Transfer Act and this disclosure. When a merchant re-presents a check electronically, that transaction is not covered by the Electronic Funds Transfer Act or this disclosure. A description of the transaction will appear on your statement.

The following limitations may be applicable to your accounts, except as provided by law:

Liability for Unauthorized Master Money Debit Card Transactions. If you believe that your Security Code has been lost or stolen, notify Us IMMEDIATELY as provided above in order to keep your possible losses down. If you notify Us within two (2) Business Days after You learn of the loss or theft, your maximum liability is $50.00.

If you do NOT notify Us within two (2) Business Days after You learn of the loss or theft of your Security Code, and We can prove that We could have prevented someone from using Your Security Code if You had told Us in time, Your maximum liability is $500.00.

If your Statement contains payments and/or transfers that You did not make, notify Us IMMEDIATELY. If You do not notify Us within sixty (60) days after the Statement was mailed to You, You may not get back any of the money You lost if we can prove that We could have stopped someone from taking the money if You had told Us in time. If a good reason (such as a hospital stay or a long trip) prevented You from telling Us, We may at Our discretion extend the time.

When You give someone Your User ID and pass code, You are authorizing that person to use the Service, and You are responsible for all transactions that person performs while using the Service. All transactions that person performs, even those transactions You did not intend or want performed, are authorized transactions. After You notify US that the person is no longer authorized and We have reasonable time to act on Your notice, additional transactions by that person will not be authorized transactions. Transactions that You or someone acting with You initiates with fraudulent intent are also authorized transactions.

For Your protection, sign off after every online banking session and close Your browser to ensure confidentiality.

California Debit Card Cardholder Liability. If you are a California resident and you have a debit card that may be used without a Personal Identification Number (PIN) for electronic transactions from your consumer deposit account, then you have the following protections regarding unauthorized use. Tell us AT ONCE if you believe your debit card has been lost or stolen or if your statement reflects any unauthorized use. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account (plus your maximum overdraft line of credit). If your debit card is lost or stolen, you will be responsible for the lesser of $50.00 or the amount of unauthorized use prior to your notification to us of the loss or theft of your card. If you do not notify us of the loss or theft of your card within sixty (60) days after the statement was mailed to you and we can prove that we could have stopped someone from using your card without your permission if you had told us, then you will be responsible for the amount of unauthorized use of your card up to the lesser of $500.00 or the amount of unauthorized use that occurs after the sixty (60) day period mentioned above until the time you notify us of the loss of theft of your card. Also, if your statement shows transfers that you did not make, tell us at once. If the unauthorized use does not involve the loss or theft of your card and if you notify us within sixty (60) days after the statement was mailed to you, then you are not responsible for the unauthorized use. If the unauthorized use does not involve the loss or theft of your card and if you do not notify us within sixty (60) days after the statement was mailed to you, you may not get back any money lost after the sixty (60) days if we can prove that we could have stopped someone from taking the money if you had told us in time. The sixty (60) day period mentioned throughout this paragraph may be extended by a reasonable period if the delayed notice was caused by extenuating circumstances outside of your control (e.g., extended hospital stay or extended foreign travel). If you believe that your card or code was lost or stolen or that someone has transferred or may transfer money from your account without your permission, call (916) 830-3569 or write us at Community Business Bank, P. O. Box 912, West Sacramento, CA 95691.

Business Days. For purposes of these electronic funds transfer disclosures, our business days are Monday through Friday. Holidays are not included.

Documentation

Periodic Statement: You will get a monthly account statement from us. You will get a quarterly statement from us on your savings account if this is the only account you maintain and the only possible electronic transfer to or from the account is a preauthorized deposit.

Terminal Receipt: You can get a receipt at the time you make any transfer from an ATM or POS terminal.

Direct Deposits: If you have arranged to have direct deposits made to your account at least once every sixty (60) days from the same person or company, you can call us at (916) 830-3569 or (877) 377-9077 (On Call Banking) to find out whether or not the deposit has been received.

Our Liability for Failure to Make Transfers: If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will NOT be liable for instance:

  • If, through no fault of ours, you do not have enough money in your account to make the transfer.
  • If the money in your account is subject to legal process or other claim restricting such transfer.
  • If the transfer would go over the credit limit of your overdraft line.
  • If the ATM where you are making the transfer does not have enough cash.
  • If the terminal or system was not working properly and you knew about the breakdown when you started the transfer.
  • If circumstances beyond our control (such as fire or flood) prevent the transaction, despite reasonable precautions that we have taken.
  • There may be other exceptions stated in our agreement with you.

In Case of Errors or Questions About Your Electronic Transfers: Telephone us or write us as soon as you can if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than sixty (60) days after we sent the FIRST statement on which the problem or error appeared.

  • Tell us your name and account number (if any)
  • Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
  • Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days.

We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty five (45) days to investigate your complaint or question. If we decide to do this, we will credit your account within then (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your compliant or question in writing and we do not receive it within ten (10) business days, we may not credit your account.

If a notice of error involves an electronic funds transfer that occurred within thirty (30) days after the first deposit to the account was made, the error involves a new account. For errors involving new accounts, point of sale debit card transactions, or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint or question. For new accounts, we may take up to twenty (20) business days to credit your account for the amount you think is in error.

We will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

If a notice of error involves unauthorized use of your point of sale debit card with the Master Money or Pulse logo when it is used as a Master Money point of sale debit card, we will provide provisional credit within five (5) business days after you notify us instead of within ten (10) or twenty (20) business days. We may withhold providing this accelerated provisional credit, to the extent allowed under applicable law, if the circumstances or account history warrants the delay.

Confidentiality: We will disclose information to third parties about your account or the transfers your make:

  • To complete transfers as necessary;
  • To verify the existence and condition of your account upon the request of a third party, such as a credit bureau or merchant, or
  • To comply with government agency or court orders; or
  • If you give us your written permission.

Personal Identification Number (PIN): The ATM PIN, POS PIN or Audio Response PIN issued to you is for your security purposes. The numbers are confidential and should not be disclosed to third parties or recorded on the card. You are responsible for safekeeping your PIN(s). You agree not to disclose or otherwise make your ATM PIN, POS PIN or Audio Response PIN available to anyone not authorized to sign on your accounts.

Notices: All notices from us will be effective when we have mailed them or delivered them to your last known address on our records. Notices from you will be effective when received by us at the telephone number or the address specified in this Agreement. We reserve the right to change the terms and conditions upon which this service is offered. We will mail notice to you at least twenty one (21) days before the effective date of any change, as required by law. Use of this service is subject to existing regulations governing your account and any future changes to those regulations.

Enforcement: In the event either party brings a legal action to enforce this Agreement or collect amounts owing as a result of any Account transaction, the prevailing party shall be entitled to reasonable attorneys’ fees and costs, including fees on any appeal, subject to any limits under applicable law.

Termination of ATM, POS and Audio Response Services: You agree that we may terminate this Agreement and your use of the ATM / Master Money Debit Card, POS or Audio Response service if:

  • You or any authorized user of your ATM PIN, POS card or PIN or Audio Response PIN breach this or any other agreement with us;
  • We have reason to believe that there has been an unauthorized use of your ATM PIN, POS card or PIN or Audio Response PIN;
  • We notify you or any other party to your account that we have cancelled or will cancel this Agreement. You or any other party to your account can terminate this Agreement by notifying us in writing.

Termination of service will be effective the first business day following receipt of your written notice. Termination of this Agreement will not affect the rights and responsibilities of the parties under this Agreement for transactions initiated before termination.

Preauthorized Electronic Funds Transers

Stop Payment Rights: If you have told us in advance to make regular electronic funds transfers out of your account (s), you can stop any of these payments. Here’s how: Call us or write to us at the telephone number or address listed below, in time for us to receive your request at least three (3) business days or more before the payment is scheduled to be made. If you call, we may also require you to put your request in writing and get it to us within fourteen (14) days after you call. We will charge you $15.00 for each stop payment order you give.

Notice of Varying Amounts: If these regular payments may vary in amount, the person you are going to pay will tell you, ten (10) days before each payment, when it will be made and how much it will be. You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits that you set.

Liability for Failure to Stop Payment of Preauthorized Transfers: If you order us to stop one of these payments three (3) business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages.

Other Provisions: There may be a delay between the time a deposit is made and when it will be available for withdrawal. You should review our Funds Availability Policy to determine the availability of the funds deposited at ATMs. We reserve the right to refuse any transaction which would draw upon insufficient funds, exceed a credit limit, lower an account below a required balance, or otherwise require us to increase our required reserve on the account.

IMPORTANT INFORMATION REGARDING LOST OR STOLEN 
ATM / DEBIT CARDS:

Report a lost or stolen ATM / Debit card immediately by calling our Lost or Stolen Card Center. The Lost or Stolen Card Center is available 24 hours a day, 7 days a week.

 

Lost or Stolen Card Center: 1-800-500-1044

Available 24 hours a day, 7 days a week

Community Business Bank
P. O. Box 912, West Sacramento, CA 95691
916-830-3569