At Community Business Bank we are committed to keeping you and your account information safe and secure, and we take this responsibility very seriously. Malicious software and phishing attacks against online consumers have been on the rise. In response, we would like to help raise your awareness and share tips that will protect you against new threats. Malware and phishing are a reality in today’s online world, but we believe that with the right technology and awareness, you will be well protected. To ensure your own security, please prioritize regular spyware scanning, virus definition file updates, and secure browser settings.

Phishing refers to illegitimate emails that solicit your personal banking information. Malware (malicious software) are programs that can be downloaded unknowingly onto your computer either by tricking you into running them or by exploiting vulnerabilities in your computer’s operating system, browser, or other software. Malware encompasses many different types of malicious programs, including worms, viruses, Trojans, and key-loggers. Malware is spread through popular communication tools, including email, instant messages, peer-to-peer connections, and even visits to legitimate websites.

Once active on your computer, malware can direct information about your online banking activities to organized crime syndicates who either access your accounts for fraudulent activities or sell your access information to other crooks (or both!). If someone accesses our online banking system using your login credentials, you are liable for whatever transactions are created; therefore, it is critically important that you take all reasonable steps to protect against criminal access.

If you receive suspicious emails soliciting your banking information, please report them to us immediately. Also, follow the tips below to protect yourself against malware and phishing:

  • Do not share your account information (user name, password, etc.) with anyone. We at Community Business Bank will never solicit this information from you via email or over the phone.
  • Always utilize a complex password which includes the use of upper and lower case letters, numerical values and special characters whenever possible.
  • Never download any program from the Internet unless you are positive of its secure source.
  • Beware any email that asks you to verify your account information.
  • Your account will never be closed automatically if you do not respond to an email.
  • If you receive an email that is generically addressed, it should be considered suspicious.
  • Never click a link or pop-up message provided in an email that claims it will allow you access to your account. 
  • Be cautious when opening any attachment or downloading any file received in an email.
  • Set up real-time scanning for viruses and automatic updates of virus definitions.
  • Be cautious of unknown Internet sites.
  • Scan for spyware regularly, and, if possible, automatically.
  • Install and enable a firewall on your computer.
  • Ensure the security settings within your browser are set to at least “medium.”

More Resources:  

Online Banking Agreement and Disclosure
Security Statement
How to Protect Yourself from ID Theft 

Our support team is here to help you at any time. If you have any questions, please contact us or call 916-830-3560 or 209-334-7400.